Avenue5 in the Bilt Neighborhood: Connecting Communities Beyond the Front Door With Bilt Neighborhood OS

Avenue5 Residential connects apartment discovery, everyday living and renewal through Bilt Neighborhood OS, simplifying operations, strengthening retention and creating new revenue opportunities

Seattle, Washington — Nov. 10, 2026 — Avenue5 Residential, a third-party property management company serving more than 825 communities nationwide, today announced an expanded partnership with Bilt, the neighborhood commerce and rewards platform, to launch on Bilt Neighborhood OS.

The AI platform helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with Avenue5’s existing systems to connect property services, payments, rewards and Neighborhood Benefits™ with Bilt’s network of 50,000+ merchant partners, helping Avenue5 attract residents, strengthen retention and unlock new revenue.

Residents will gain access to move-in checklists, package management, service requests, amenity bookings, community boards, building access and smart-home integrations within the Bilt experience they already use to pay rent and earn and redeem rewards. They can manage everyday needs with a tap or ask their AI Concierge — from submitting a service request to reserving a table nearby, and unlocking personalized benefits along the way.

Bilt’s new Rent a Home product lets Avenue5 showcase available homes to Bilt’s 8 million members and help residents planning a move find their next home within its portfolio. Listings can feature Neighborhood Benefits™, introducing the value of an Avenue5 community before a resident signs a lease.

More value for residents. More time for teams.

Launching on Neighborhood OS builds on Avenue5’s belief that great management means ending autopilot: treating every interaction as a chance to earn a resident’s trust and their decision to stay.

Across the portfolio, Avenue5 teams will be able to text AI agents to coordinate move-ins, manage service requests and arrange personalized neighborhood benefits, from home essentials on move-in day to sports tickets ahead of renewal. Agents reduce manual coordination, giving teams more time to serve residents and build relationships.

“Avenue5 was founded to end autopilot in property management. Every interaction is an opportunity to earn a resident’s trust and their decision to stay,” said Walt Smith, Chief Executive Officer of Avenue5 Residential. “Bilt Neighborhood OS gives our teams more ways to deliver on that belief, resolving needs faster, making service more personal and connecting residents to the places around them. We want the value of calling Avenue5 home to grow every day.”

The expansion builds on Bilt’s presence in one in four U.S. apartment buildings and more than $1 billion in value delivered to members for housing payments, student loans, travel and more. Since January, four Avenue5 residents have also won a month of free rent through Bilt’s Rent Free™ game.

For Avenue5’s owner and investor clients, the partnership is designed to support the metrics that drive NOI.

Built around how residents live

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research, part of S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. It also found:

• 77% of renters say rewards on housing payments would make them more likely to stay long term;

• 83% of renters say one platform for everything from rent payments to dinner reservations would meaningfully improve their experience; and

• 95% of consumers would try a local business if they could earn rewards there.

“Every Avenue5 community is part of a bigger neighborhood, but the technology serving residents used to stop at the building’s front door,” said Ankur Jain, Founder and CEO of Bilt. “Neighborhood OS connects Avenue5’s property systems with the businesses surrounding each property, giving AI agents the ability to get things done for residents and teams beyond the four walls.”