Bainbridge in the Bilt Neighborhood: Unifying the Resident Experience In and Around the Home Through Bilt Neighborhood OS

Bilt Neighborhood OS connects every step of Bainbridge’s resident experience from discovery through renewal, at home and across the neighborhood, with AI agents simplifying operations, driving retention and unlocking new revenue

WELLINGTON, FL — Nov. 10, 2026 — The Bainbridge Companies, an owner, developer and manager of luxury multifamily apartment communities, today announced an expanded partnership with Bilt, the neighborhood commerce and rewards platform, to unify the resident experience from discovery to renewal, in and around the home.

Bainbridge will power its operations with Bilt Neighborhood OS™, an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with Bainbridge’s existing systems to bring together property services, payments, rewards and Neighborhood Benefits™ in one connected resident experience that extends across Bilt’s network of 50,000+ merchant partners, including sports venues, restaurants, fitness studios, pharmacies, parking lots, retail shops and more.

With Neighborhood OS, Bainbridge residents will gain access to amenity bookings, building access and smart-home integrations through the same Bilt experience they already use to pay rent, earn and redeem rewards and engage with the neighborhood. They can ask their AI Concierge to handle tasks for them, from booking a spa appointment to reserving a table at a restaurant nearby.

“Our teams work every day to make residents feel supported and valued,” said Marcie Williams, Chief Strategy Officer at Bainbridge. “With Bilt Neighborhood OS, we can bring more of that service into one connected experience, helping our teams spend less time coordinating across systems and more time serving residents. Connecting that service with personalized benefits around the neighborhood gives residents more reasons to choose a Bainbridge community and stay with us.”

More value at home and around the neighborhood

Neighborhood OS puts AI agents to work across Bainbridge’s existing property systems and Bilt’s network of merchant partners. Teams can simply text their agents to reserve a building amenity or arrange personalized neighborhood benefits, like a home essentials kit on move-in day, two tickets to a sports game ahead of renewal, or a dining credit while a resident’s stove is being repaired. By connecting property operations with neighborhood hospitality, teams can reduce manual work and deliver thoughtful service that strengthens resident loyalty and retention.

Through Bilt’s new Rent a Home product, Bainbridge can also surface available apartments to prospective residents within Bilt’s network of 8 million members and help current residents discover another home within its portfolio when they need to move. Listings can include personalized leasing incentives and Neighborhood Benefits™ tailored to the applicant, introducing the value of living with Bainbridge before a prospective resident signs a lease.

One in four U.S. apartment buildings run on Bilt, and Bilt has delivered more than $1 billion in value back to members, helping them pay student loans, cover housing payments, book travel and more.

Built around how residents live

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:

• 77% of renters say rewards on housing payments would make them more likely to stay in their home long term;

• 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and

• 95% of consumers say they would try a local business if they could earn rewards there.

“Your relationship with a resident starts before they sign a lease and grows through the experiences they have every day,” said Ankur Jain, Founder and CEO of Bilt. “Neighborhood OS helps Bainbridge connect each of those moments, from finding the apartment to getting a repair handled to going out for dinner around the corner or attending a home game for their favorite sports team. Our AI agents help property managers get tasks done and deliver neighborhood benefits that give residents more value from where they live, building loyalty long before renewal.”

About The Bainbridge Companies

Founded in 1997, The Bainbridge Companies LLC (Bainbridge) is a multifamily real estate firm that has developed and acquired more than 43,000 apartment homes, representing over $8.4 billion in transactions. Its 500-plus associates handle every stage of the multifamily lifecycle: development, construction, acquisition, disposition, asset management, and property management. For more information, visit www.bainbridgecompanies.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.