Collective Residential in the Bilt Neighborhood: Unifying the Resident Experience In and Around the Home Through Bilt Neighborhood OS

Bilt Neighborhood OS will connect Collective Residential’s resident experience from discovery through renewal at home and across the neighborhood, simplifying operations, driving retention, and unlocking new revenue

Nov. 10, 2026 — Collective Residential, a multifamily management platform supporting local property management teams with top-tier infrastructure and technology, today announced their expanded partnership with Bilt, the neighborhood commerce and rewards platform, to unify the resident experience in and around the home with Bilt Neighborhood OS™.

The AI platform brings property services, payments, rewards and Neighborhood Benefits™ together in one connected layer that sits on top of Collective’s existing systems and integrates with Bilt’s neighborhood network of 50,000+ merchant partners, like restaurants, local shops, fitness studios and more. Connecting properties to the surrounding neighborhood, Neighborhood OS helps housing operators attract new residents, increase retention and unlock new revenue.

Through Neighborhood OS, Collective residents will access capabilities like leasing, move-in checklists, package management, service requests, amenities, building access and smart-home integrations through the same Bilt experience they will use to pay rent, earn and redeem rewards and engage with the neighborhood, like booking dining, fitness and other local experiences. They can manage these tasks with a tap or ask their AI Concierge to handle them.

The expansion builds on Bilt’s nationwide network of 8 million members, with one in four U.S. apartment buildings running on its platform. Bilt has delivered more than $1 billion in value back to members: helping them pay student loans, cover housing payments, book travel, and more. Through Bilt’s monthly Rent Day®, residents can access bonus rewards and exclusive experiences, play for the chance to have a month of rent covered through Rent Free™, and even enroll in free rent reporting to build their credit history. Neighborhood OS brings that scale into Collective’s resident experience, connecting everyday property services with benefits across the neighborhood.

More value at home and around the neighborhood

Neighborhood OS puts AI agents to work across their existing property systems and the Bilt Neighborhood merchant partners, including restaurants, shops, parking lots, pharmacies, sports teams and more. Teams can simply text their agents to do anything from send my to-do list, to book the move-in elevator, send a resident email, or arrange personalized neighborhood benefits, like a home essentials kit on move-in day, two tickets to a sports game ahead of renewal, or a dining credit while a resident’s stove is being repaired. By connecting property operations with neighborhood hospitality, teams can reduce manual work and deliver thoughtful service that strengthens resident loyalty and retention.

“We built Collective to raise the standard of what residents should expect from where they live. Partnering with Bilt brings the home and the neighborhood together in one experience, rewarding our residents for where they live and helping our teams deliver service worth staying for,” said Brian Duggan, Founder and CEO of Collective Residential.

Built around how residents live

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:

• 77% of renters say rewards on housing payments would make them more likely to stay in their home long term;

• 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and

• 95% of consumers say they would try a local business if they could earn rewards there.

“The places that make a neighborhood feel like home are the ones where somebody knows you and gives you a reason to come back,” said Ankur Jain, Founder and CEO of Bilt. “Neighborhood OS lets Collective property teams and nearby businesses work together through one connected layer, with AI agents handling the execution, from a welcome offer that introduces a resident to their new lunch spot to a neighborhood benefit waiting when they walk in.”

About Collective Residential

Collective Residential is a multifamily management platform building a more connected future for multifamily property. Collective acquires respected property management companies and supports them with top-tier infrastructure and technology, keeping local teams, names and expertise in front. Led by people who have owned, operated, scaled and transacted in the business, Collective Residential gives owners immediate liquidity while preserving pathways to participate in future platform value. For more information, visit collectiveresidential.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.