OpenTable and Bilt Partner to Bring a Next-Gen Hospitality System to Restaurants and Diners Through Bilt Neighborhood OS

Restaurants that integrate gain the ability to connect to nearby businesses to attract new customers and win repeat guests, while diners get rewards and personalized offers inside the OpenTable app

NEW YORK — Nov. 10, 2026 — OpenTable, a global leader in restaurant technology, today announced a strategic partnership with Bilt, the neighborhood commerce and rewards platform, to bring Bilt Neighborhood OS™ to OpenTable restaurants throughout the United States. Bilt Neighborhood OS is an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood.

Through this partnership, Neighborhood OS can help restaurants foster relationships with guests, generate new demand from guests who live nearby through Bilt’s neighborhood marketplace, and integrate guest data directly into OpenTable’s Table Management System for front of house visibility. It also introduces diners to neighborhood restaurants and encourages them to visit or return with personalized offers discovered directly on the OpenTable platform.

The partnership builds on Bilt’s nationwide network of more than 8 million members, 50,000+ merchant partners and 1-in-4 U.S. apartment buildings running on its platform. Neighborhood OS connects the neighborhood around each restaurant with the guests who live in it.

“OpenTable has always supported restaurants in choosing the tools that work for their business, so we’re proud to deepen our partnership with Bilt,” said Robin Chiang, Chief Growth Officer for OpenTable. “For diners, this partnership introduces them to neighborhood restaurants and encourages them to visit or return with personalized offers – especially timely as we know diners value rewards and getting the most they can out of a dining experience. For restaurants, bringing Bilt Neighborhood OS to OpenTable restaurants gives them AI tools that can save time and cost, and may help generate new demand from guests who live right around the corner.”

Upleveling restaurant operations and hospitality

Neighborhood OS brings reservations, guest insights, offers and more into one layer that sits on top of existing restaurant systems and seamlessly integrates with the technology they already use. Restaurants that integrate also gain access to a team of AI agents: an AI Reservationist, Guest Experience Coordinator, Guest Insights Manager, and Marketing & Revenue Manager. Operators can simply text their agents to open a table for a VIP, brief the floor on tonight’s arrivals, or send a welcome offer to residents who just moved in nearby. Working across a restaurant’s existing tech stack, these AI tools can help save teams time and reduce manual work, helping them deliver thoughtful hospitality that brings guests back.

“Your relationship with a guest starts before they book a table and really grows through every visit after,” said Ankur Jain, Founder and CEO of Bilt. “OpenTable is where diners find their next great meal, and partnering with them puts Neighborhood OS in front of the restaurants that make neighborhoods worth living in. Our agents help restaurant teams bring neighborhood demand to the dining room and get tasks done, and together we’re making each reservation, check and offer work harder for the restaurant and the guest. We couldn’t be more excited to be working with OpenTable on what we feel will be greatly beneficial to the industry.”

Neighborhood offers, inside the OpenTable app

Together, OpenTable and Bilt are launching a neighborhood offers program that delivers personalized offers directly inside the OpenTable app. Each offer is executed seamlessly through Neighborhood OS, using OpenTable and Bilt data to help restaurants drive more demand and maximize revenue. OpenTable restaurants throughout the U.S. can also gain reach and engagement through Bilt’s neighborhood marketplace, where Bilt Members – including residents who just moved in nearby – can discover and book reservations. Offers can include personalized incentives tailored for the guest, like a dessert on the house for a milestone celebration, car service to the restaurant, or a credit toward a visit next door – ultimately introducing the value of dining at a restaurant before a guest’s first visit.

Built around where guests spend

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research, part of S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of their home. Dining is a big part of that: at a median spend of $175 per month among respondents, it’s the second-highest everyday spending category after groceries, and it’s almost entirely in-person. The study also found that 95% of consumers say they would try a local business if they could earn rewards there.

Restaurants currently using Neighborhood OS have recorded average check sizes up to 18% higher among Bilt Members than non-Bilt guests and have reduced table-turn times by up to 11 minutes on average. Bilt’s AI agents have resolved 98% of dining-related conversations without escalation.

About OpenTableOpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc. (NASDAQ:BKNG), helps more than 70,000 restaurants worldwide fill 2 billion seats a year. OpenTable’s world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

About BiltLaunched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.