Andrew Livingstone on Why the Future of Housing Starts with your Bilt Concierge

"I think this Concierge is going to completely change how people think about where they live." — Andrew Livingstone, Senior Advisor, Greystar

Welcome to Hospitality in Housing, a new video series featuring leaders from the Bilt Alliance Advisory Board and our industry partners who are helping shape the future of residential living.

We're kicking off the series with Andrew Livingstone, Senior Advisor at Greystar and former Chief Operating Officer, who has spent more than 30 years helping define the multifamily industry.

For Andrew, the opportunity ahead is bigger than technology. It's about bringing true hospitality to housing.

"Everybody has experienced great hospitality," he explains. "Most likely at a four- or five-star hotel." Yet that level of convenience, service, and personalization has never fully translated to where people live.

That's where Andrew believes Bilt comes in: "Bilt is like the future... ultimately going to create the toolbox that's going to allow us to really change the rental experience."

At the center of that transformation is the Bilt Concierge, offering a new way for residents to interact with their homes, communities, and neighborhoods. Instead of navigating dozens of apps and disconnected systems, residents can simply ask the Concierge what they need.

Pay rent. Submit a maintenance request. Reserve an amenity. Discover a new restaurant. Plan a trip. One chat, and it’s done.

For operators, the impact is equally significant. Multifamily teams today work across countless systems, each with its own workflows and processes. Andrew sees the Concierge as a layer that simplifies complexity, helping onsite teams spend less time navigating technology and more time serving residents.

The result is a more connected resident experience, a more efficient operating model, and a hospitality platform that can be tailored to the unique identity of every property.

As Andrew puts it, this makes tasks easier, but it’s also about fundamentally changing how people experience where they live.

And in his view, we're only beginning to see what's possible.

Visit here to learn more about Bilt Hospitality for Housing.