Bilt and Avenue5 Residential Announce Partnership to Enhance the Resident Experience across Leasing, Living, and Neighborhood Engagement

Collaboration Positions Avenue5 to Enhance Leasing, Resident Retention, and Property Operational Efficiency

New York, NY — Jan. 22, 2026 — Avenue5 Residential, a full-service national multifamily property management company, and Bilt, the nation’s leading leasing and resident loyalty platform, have announced the successful nationwide rollout of their rewards-driven housing payment partnership that is actively driving NOI, operational efficiency, and resident loyalty throughout Avenue5’s portfolio.

Ranked as the National Multifamily Housing Council’s (NMHC) eighth-largest property manager with over 150,000 units across 23 states and Washington, D.C., Avenue5 partnered with Bilt to continue driving their strategic goal of modernizing how residents interact with their communities while accelerating resident participation in digital payments. In the last year, the companies – with alignment from property owners – seamlessly activated Bilt across more than 100,000 units in less than six months using Avenue5’s structured technology launch process.

Bilt offers hundreds of thousands of Avenue5 residents opportunities to earn points for every on-time rent payment and early lease renewal decisions, boost their credit history with free rent reporting, access premium Rent Day® benefits every month, and enjoy exclusive Neighborhood Benefits™ at local restaurants, fitness studios, and more. Residents may also redeem their Bilt points 1:1 at airline and hotel partners, or for everyday expenses through Lyft, Amazon, Walgreens, and other merchants.

“Our collaborative partnership with Bilt has driven even higher digital payment adoption, earlier renewal commitments, and more efficient operations processes,” confirmed Walt Smith, CEO at Avenue5. “Bilt is a valuable extension of our Avenue5 High-Five Living resident experience platform, helping us deliver a premier level of service, strengthen resident loyalty, and elevate the resident journey.”

Avenue5 residents and on-site teams have already experienced significant benefits from the Bilt implementation so far, including:

• Over $9 million in resident value earned, through points redeemed toward rent, travel, and experiences

• An 18% surge in digital rent payment adoption, empowering site teams to focus on building relationships with residents rather than managing payment processes

• Breakthrough lease renewal performance, with up to 100% renewal rates among residents responding 25+ days early and 43% renewal rates among those responding 40+ days out

• A 6% increase in on-time rent payments

• More than 25% of residents are building their credit by enrolling in Bilt’s free rent reporting

Looking ahead, Avenue5 and Bilt will continue to enhance residents’ experience through streamlined move-in processes and neighborhood commerce integrations that extend value beyond the property walls.

“Our Avenue5 partnership shows what’s possible when the resident journey becomes an opportunity for connection rather than a series of transactions,” said Margette Hepfner, President of Housing at Bilt. “Together, we have turned rewards into a new digital amenity, driving operational efficiency, resident retention, and significant cost savings.”

About Bilt

Bilt is the nation's leading housing and neighborhood loyalty platform, revolutionizing how members engage with their largest spending categories. With partnerships covering 1-in-4 apartment buildings nationwide and over 45,000 merchants across the country, Bilt enables members to earn rewards on rent, mortgage, HOA fees, and neighborhood spending while building credit history and saving for homeownership. Bilt Points have been ranked as the highest-value rewards currency in the market. The Bilt platform is backed by leading investors including General Catalyst, GID, Left Lane Capital, Prosus Ventures, and United Wholesale Mortgage. For more information, visit bilt.com.

About Avenue5 Residential

Avenue5 Residential, an independently owned and operated multifamily property management services firm, manages more than 150,000 units across 23 states and Washington, DC. The company is ranked eighth among the NMHC Top 50 Managers List and has been recognized by multiple organizations as a top workplace. Avenue5 serves a wide range of institutional and private owners, investors, developers, and equity partners, providing comprehensive property management, asset optimization, and resident experience solutions designed to drive performance and enhance value. The company has been certified as a Great Place to Work® for nine consecutive years. For additional information, please visit Avenue5.com.