NEW YORK, NY, Aug. 20, 2024 -Bilt Rewards (“Bilt”), the leading real estate payments and rewards platform, has expanded its partnership with Valiant Residential, a firm renowned for its commitment to excellence in resident services. Valiant Residential oversees a diverse portfolio of multifamily residential properties, ensuring high-quality living experiences for its residents.
The strategic decision was a part of Valiant’s larger efforts to enhance the resident experience. With Bilt, Valiant residents earn points on rent payments and access exclusive benefits at home, in their neighborhood, and when they travel. Residents are rewarded when they spend at Bilt Neighborhood Rewards partners across restaurants, rideshare services, fitness studios, and more. Residents are able to redeem points earned for travel across major airlines and hotels, fitness classes, shopping, and even future rent payments.
Since launching the partnership in spring 2023, Valiant residents have earned over 70 million Bilt Points and redeemed over 20 million. Recently, Valiant has leveraged the Bilt Rewards ecosystem to create its own resident rewards program, offering exclusive benefits specifically for its residents through Bilt and utilizing Bilt currency in place of traditional incentives.
Since launching Bilt, Valiant has seen a 30% increase in digital payments. The increased engagement and the convenience of digital transactions have led to a 12% reduction in delinquency within just one year. To learn more about the success of this partnership, please read the full case study here.
Craig Lashley, President and CEO of Valiant Residential, said, “Our partnership with Bilt has been a cornerstone of our resident experience program. Residents have had an overwhelmingly positive experience with the Bilt platform, as reflected in the points they’ve accumulated and the direct feedback we’ve received. One resident recently commented, ‘Loving it so far! Very innovative in the world of leasing.’ Feedback like this validates our decision to partner with Bilt and encourages us to continue using Bilt to drive resident loyalty and engagement.”
David Wyler, Chief Business Officer of Bilt Rewards, said, “We’ve very much enjoyed partnering with Valiant over the last year. They are leaders in the real estate space and always open to innovating to provide the best possible resident experience. We’re proud to bring rewards and benefits to their residents across all asset classes and types.”
Later this summer, Bilt will also work directly with Valiant to assist renters on late rent payments. Looking ahead, Valiant and Bilt are excited to continue working together to increase resident satisfaction and engagement, as well as drive further operational efficiencies and cost savings.
About Bilt Rewards
Bilt Rewards is the first program for consumers to earn rewards on payments and daily neighborhood spend. The Bilt Rewards Alliance was developed in partnership with the nation’s largest residential owners and operators, including companies such as Greystar, Valiant Residential, Willow Bridge Property Company, AvalonBay, Equity Residential, Related Companies, GID, Starwood, Cushman & Wakefield, Avenue5 Residential, Bozzuto, Camden, Brookfield, Berkshire Residential, ZRS, Invitation Homes, Highmark, Beztak, Nuveen, Trammell Crow, PGIM, and more. Bilt Rewards enables its members in millions of units across the country to earn Bilt Points just by paying monthly charges, while owners and operators benefit from resident loyalty and cost savings. For more information on Bilt Rewards, visit BiltRewards.com, and visit BiltAlliance.com.
About Valiant Residential
Valiant Residential is an award-winning multifamily real estate management firm dedicated to providing exceptional services to its residents and clients. With over 35,000 multifamily units under management across six states and nine markets, Valiant Residential offers comprehensive property management solutions, ensuring high-quality living experiences and operational excellence. For more information, please visit www.valiantresidential.com.