Introducing Bilt Neighborhood Concierge

The following is a letter from Bilt Founder and CEO Ankur Jain to Bilt Members.

One service to handle everything at home and around your neighborhood

Bilt was created to be a membership for where you live.

Over the last five years, we’ve grown into the largest network of homes in the country, rewarding millions of members every month on rent, and now, mortgage payments. Together, we’ve turned housing into something that finally gives more back to you.

Along the way, we’ve been building something bigger by connecting your home to the neighborhood around it.

Today, we’re introducing the Bilt Neighborhood Concierge–a complimentary service designed to take care of and enhance your everyday life, both inside your building and around your neighborhood. Launching exclusively as a beta to Close Friends, and in the coming weeks, all Bilt Members.

It’s your personal concierge that knows your home, knows your neighborhood, and knows you. It has insights on the best spots around your neighborhood with access to all your member exclusive rewards and benefits.

Instead of juggling apps, calls, reservations, and rewards, just tell your Neighborhood Concierge what you need and we’ll handle it.

A concierge for everyday life

Think of it like the world’s best hotel concierge, built into your home and powered by your Bilt membership.

You can ask your Neighborhood Concierge to help you:

• Pay rent or mortgage

• Handle maintenance requests or book amenities at participating Bilt properties

• Recommend and make a restaurant reservation

• Schedule a car to take you that restaurant

• Book a nearby fitness class

• Arrange grocery or wine delivery

• Discover and book exclusive Bilt Member experiences in your neighborhood

• Use your Bilt Points to book a flight, reserve a hotel, or plan a trip with personalized recommendations for neighborhoods around the world

Where you live isn’t just your biggest monthly expense, it’s the center of your daily life.

Neighborhood Concierge connects your home and the businesses around it, including local restaurants, gyms, merchants, and services, all through your Bilt membership.

Throughout it all, your concierge helps you unlock exclusive member benefits and make the most of your rewards.

Not just information. Real action.

Unlike traditional AI assistants that simply provide suggestions, your Neighborhood Concierge is directly connected to your home, local merchants, and your member-exclusive rewards.

That means it can take action and get things done for you while seamlessly applying eligible member benefits and rewards along the way.

From the moment you move in, it’s there. This isn't just about convenience, it's a service that actually executes on that convenience for you. Your concierge ensures you never miss the value built into your membership.

And the more you use Bilt, the more personalized your concierge becomes, learning your preferences and helping you navigate life around your home even more seamlessly over time.

Available to Close Friends starting today

Neighborhood Concierge begins rolling out today.

Close Friends–Bilt's inner circle for members who want to get closer to what we're building–receive first access to the beta today, with broader member access expanding over the coming weeks.

This is just the start. Over the coming months, we’ll continue adding new capabilities to the Neighborhood Concierge, deeper integrations, and more exclusive member benefits—all to make life around your home more seamless and more rewarding. From home repair to food delivery to prescription transfers, and much more.

We’re excited for you to meet your new Neighborhood Concierge.

— Ankur