Introducing: Experiences During Service

Making a guest feel special during their meal means someone on the floor has to remember to do it, find the right moment, and manually trigger something in a system that wasn't designed for that. Most of the time it doesn't happen. And when it does, it's inconsistent: the right table gets a comp one night, and maybe nothing the next.

What we built

Experiences During Service inside Bilt Hospitality for Dining – automatic hospitality moments that fire during a live check, configured once by the operator, and executed by the Concierge, without any manual intervention from the floor team.

Why we built it

Operators want to make guests feel taken care of, but there's no reliable way to do it consistently during service. The intention is there, but the execution breaks down. We built this so the right moment happens every time, for every guest it's meant for, without adding anything to a team's plate.

What it actually does

Restaurant operators set the rules once. A complimentary dish fires when the check opens for a returning guest. A friends & family discount applies the moment a specific item is ordered. A comp triggers when a table hits a spend threshold. Spend threshold, course timing, and other triggers are also fully customizable. The Concierge executes it, the guest sees it as a line item on their check, and the floor team gets a note ahead of time so they're ready.

Then, layer on a comp ride home or a return visit offer. The hospitality moment extends as far as you want to take it without adding steps.

Learn more about Bilt Hospitality for Dining and request a demo here.