Introducing Resident Reviews

As a result of feedback from many of our partners, we’ve launched a review system that lets residents share their experiences with their property directly within the Bilt app under the ‘My Lease’ tab. This new feature also enables property managers to view and respond to resident feedback directly in the Alliance Portal, fostering meaningful dialogue with residents.

What makes this powerful is the context—residents are sharing feedback in an environment where they're being rewarded, which tends to yield more positive interactions. This feature ultimately helps property managers gauge resident feedback among the most engaged community members.

This functionality has been built in compliance with industry standards and collects verified feedback from residents who have made payments through Bilt, ensuring authentic reviews that build trust with prospective renters.

What property managers can expect

• Weekly automated emails highlighting new reviews and those requiring responses

• Easy response interface to reply to reviews directly from the Alliance portal

• Moderation tools to easily flag and address reviews that require special attention

• Integration into existing resident incentive flows to encourage honest resident feedback

Resident Reviews joins the expanding suite of features in the Bilt Alliance Portal that help property managers drive on-time payments, boost leasing performance, and unlock new revenue opportunities—all while creating deeper connections with residents.

For questions or to schedule a demo of the new features, contact our team at alliancesupport@bilt.com.