Introducing: Personalized Guest Outreach in Bilt Hospitality for Dining

The standard pre-arrival experience at most restaurants is a confirmation email nobody reads. Whatever the guest needs — dietary restrictions, a special occasion, a wine preference — either comes up at the table when it's too late to act on, or doesn't come up at all.

What we built

An automated pre-arrival touchpoint powered by the Bilt Concierge: reaching out to every guest 24 hours before their reservation on the restaurant's behalf, and collecting everything the team needs to know before the shift starts.

Why we built it

Personalized hospitality has largely depended on what teams can remember or piece together in the moment. Pre-Arrival Check-In gives restaurants a way to know their guests before they walk in the door: consistently, at every cover, without adding work to anyone's plate.

What it actually does

Twenty-four hours before a reservation, the Concierge reaches out — in the restaurant's voice — collecting wine preferences, dietary restrictions, special occasions, and any requests the operator has configured. Every response populates directly into the reservation notes with no manual entry. Staff gets notified before service, with allergy flags and special occasion details surfaced prominently. The Concierge can also coordinate a car from the neighborhood and arrange automatic comps or kitchen sends when VIP guests arrive. And, teams walk into the shift already knowing what the night needs.

Learn more about Bilt Hospitality for Dining here.