Thrive Communities in the Bilt Neighborhood: Launches a Unified, AI-Supported Resident Experience Through Bilt Neighborhood OS

Thrive Communities will connect every step of the resident experience at home and across the neighborhood through Bilt Neighborhood OS

Seattle, Washington — Nov. 10, 2026 — Thrive Communities, a full-service multifamily property management firm, today announced an expanded partnership with Bilt, the neighborhood commerce and rewards platform, to bring a unified resident experience to its communities through Bilt Neighborhood OS™.

Neighborhood OS is an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with Thrive’s existing systems to connect property services, payments, rewards and Neighborhood Benefits™ with Bilt’s network of 50,000+ merchant partners, including sports teams, fitness studios, retail shops, and restaurants.

Thrive residents will be able to manage their home and neighborhood in one place through Bilt Neighborhood OS: rent payments with rewards and optional rent reporting, lease generation, maintenance requests, package management, access control integrations, amenity reservations and community events, along with their daily neighborhood experiences, like dining, shopping, working out and more. They can manage home and neighborhood tasks with a tap or ask their AI Concierge to handle it for them.

Bilt’s new Rent a Home product also lets Thrive showcase available homes to Bilt’s 8 million members and help residents planning a move find their next home within its portfolio. Listings can feature personalized leasing incentives and Neighborhood Benefits™, introducing the value of a Thrive community before a resident signs a lease. Soon, Thrive plans to add more Neighborhood OS capabilities like resident screening.

One in four U.S. apartment buildings currently run on Bilt, and Bilt has delivered more than $1 billion in value back to members, helping them cover trips, dinners out, grocery orders and more. Through Bilt’s monthly Rent Day®, residents can access bonus rewards and exclusive experiences, and play for the chance to have a month of rent covered through Rent Free™. Since January, two Thrive residents have won.

More value at home and around the neighborhood

For Thrive teams, Neighborhood OS puts AI agents to work across their existing property systems and the Bilt Neighborhood merchant partners, including restaurants, shops, parking lots, pharmacies, sports teams and more. Teams can simply text their agents to add a move-in checklist task, approve an amenity booking or arrange a dry-cleaning offer for a busy resident, a parking credit for visiting family or tickets to a local team’s home game. Neighborhood OS helps teams turn everyday service and personalized neighborhood offers into reasons to renew, freeing up time to build resident relationships and strengthen retention.

“Thrive was built on the belief that property management should be personal, creative and local,” said Rose Blankers, CEO of Thrive Communities. “Bilt Neighborhood OS helps us bring that approach to every part of the resident experience, connecting everyday property services and neighborhood benefits in one place. It gives our teams more time to focus on residents and more ways to make each community feel connected to the neighborhood around it.”

Built around how residents live

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research, part of S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:

• 77% of renters say rewards on housing payments would make them more likely to stay in their home long term;

• 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and

• 95% of consumers say they would try a local business if they could earn rewards there.

“Thrive knows that what makes a community feel like home extends well beyond its front door,” said Ankur Jain, Founder and CEO of Bilt. “With Bilt Neighborhood OS powering its resident experience, Thrive can turn the surrounding neighborhood into each community’s greatest amenity—from the coffee shop that becomes a morning ritual to the fitness studio around the corner. We’re giving their teams the tools to connect residents to those places and bring more value to everyday life at home.”

About Thrive Communities

Thrive Communities is a full-service multifamily property management firm based in Seattle, pairing the infrastructure, expertise and technology of a national firm with the support, creativity and hyper-local focus of a regional boutique. Thrive specializes in new community lease-ups, stabilized community transitions and pre-development, including full-service branding and marketing. For more information, visit thrivecommunities.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.