Toby Bozzuto on Seamless Experiences and Stronger Communities

"Every resident entrusts us with one of the most important parts of their life: their home. That responsibility deserves extraordinary care. Our goal is to offer a holistic experience by building relationships with our residents, connecting them to the neighborhood, and providing tools like Bilt that reduce the friction in their lives." — Toby Bozzuto, CEO, Bozzuto

As part of our Hospitality for Housing series, we're featuring Bilt Alliance Advisory Board member, Toby Bozzuto, CEO of Bozzuto, who believes "every resident's home should be their sanctuary, and every interaction we have should make that sanctuary feel more welcoming, more personal, and more effortless."

For Toby, "it's the service, the humanity, the connection that we have with our residents." Creating that experience consistently across thousands of apartments requires both excellence from onsite teams and the right technology. Toby believes, "Technology should never replace hospitality. It should amplify it by giving our associates more time to build meaningful human relationships." That's where Bilt's hospitality platform comes in.

Bilt allows teams to create memorable resident experiences at scale. Onsite teams juggle multiple systems with often limited ability to personalize experiences across an entire portfolio. Bilt changes that by giving operators one platform to design, personalize, and automate hospitality moments throughout the resident journey.

Whether it's welcoming new residents with a move-in gift, rewarding early renewals with Bilt Points, surprising pet owners with neighborhood offers, or introducing residents to local businesses, property teams simply choose who they want to reach, define the experience, set a budget, and let Bilt handle the rest.

Toby believes, "The neighborhood is one of our greatest amenities. Bilt helps us bring that amenity to life by making it easy for residents to reserve dinner reservations after a long day or by rewarding them with points they can use at local businesses. Those experiences elevate what it means to live in a Bozzuto community."

That's why Bilt combines its network of 50,000+ neighborhood merchants with the Bilt Concierge, giving residents one place to accomplish anything they need — from paying rent to discovering local restaurants, booking fitness classes, ordering home delivery, and more.

Toby says, "Our goal is to reduce friction so residents can spend more time enjoying their lives and less time managing them. The concierge is a wonderful tool because it's yet another thing to save our residents time and it connects them with experiences in the neighborhood."

The future of housing isn't about asking residents to navigate dozens of apps, portals, and vendors. It's about giving them a connected experience for everything they need at home, in the neighborhood, and beyond – while giving operators the tools to deliver hospitality at scale.

Visit here to learn more about Bilt Hospitality for Housing.